You can quote your renewals a year in advance with limited suppliers but it is usually advisable (market forecast dependent) to wait until at least six months prior to the renewal date to ensure you receive a full, competitive range of offers from the market.

- Supply number (MPAN for electricity, MPRN for gas or SPID for water)

- Annual consumption (the usage affects rates with some suppliers)

- Current contract end date (when the new agreement starts affects rates with some suppliers)

- Current supplier (the current suppliers offers may change if you are an existing or acquisition customer)

- Letter of authority (a permission slip)

This information can be found on your most recent invoice. You can either relay the information to us, complete our quote my business page or send us the invoice and we can extrapolate it for you.

We can tender any commercial single site or multi-site: half-hourly and non-half hourly electricity, small and large gas or commerical water supply. Our clients range from single site newsagents to multi-site property management companies with over 300 units. No matter the size, you will receive the same dedication and professionalism.

A letter of authoirty (LoA) is a permission slip signed by you that we send to suppliers to confirm we have permission to act on your behalf. 

An LoA can be signed traditionally and scanned, posted of faxed back to us or completed with a secure e-sign platform. 

An LoA is not a contract with us, it has an industry standard validity of 12 months, but can be revoked by you at any time. 

An LoA does not give us the permission to agree contracts on your behalf.

We actively source contracts from multiple suppliers for anything from three months to a maximum of 60 months (five years). How long you choose to secure for is wholly your choice. Your account manager will provide guidance on the current market conditions as well as future predicted trends giving you the unbiased, independent information you need to make an informed decision yourself. We do not do the strong arm, hard sell approach and never will!

Aligning contracts is an excellent way to organise the utilities for a multi-site company and also can increase your allure to some suppliers when tendering.

We have the ability to source quotations with over 36 providers and counting. We are always on the lookout for new suppliers to add to our portfolio as well!

Providing you are not in debt with your current provider, termination has been issued correctly and you satisfy the credit stipulations of a new supplier, yes you can change supplier at the end of your current agreement. If this criteria is not met, you will not be able to change supplier unfortunately. 

Broadly speaking, it is usually cheaper to change supplier and there is usually little or no incentive to remain loyal to one supplier in current times but there are instances when the current supplier is the cheapest or the difference is so nominal,  it makes little sense in changing supplier. 

Your account manager will provide all of these key pieces of information when sending you your custom offers. 

The vast majority of suppliers require a termination notice to be issued to allow your supply to transfer to another. This is usually 30 days for micro businesses and between 30 and 90 days for non-micro businesses (supplier dependent). 

A termination notice, usually required by email, alerts your current supplier that when the current agreement ends, you intend to change supplier - but it does not mean you have to leave and you can still renew with them if you so wish. 

It does not cancel your current agreement (this is in place until the end of your planned duration in line with the suppliers terms and conditions) or turn your supply off. It is required to stop your current supplier objecting to a transfer to a new supplier.

Your account manager can help you with this and even issue it for you with your prior permission. 

Our aim is to beat your current rates but if there was always a saving, we would reach a point when your supplier would end up paying you for the energy. What we actively do is source the most competitive rates we can and we guarantee to beat your renewal offer. If we achieve our aim of beating your current rates, then it is win-win all round. 

Whether you have just bought or taken on a new commercial property, we can assist you with the process known as the change of tenancy (COT) or change of occupier (COO).

For this, we and suppliers require documentation to prove the change of tenancy is genuine. This can be a solicitor letter, land registry letter or lease agreement and once confirmed by the supplier, we can assist you with your new agreements going forward.

Always remember to take photographs of the meter readings on the day you take ownership/leave a commercial property.

If you renew with your current supplier:

- Choose the length of plan you require.

- We will send you the formal supplier documentation to proceed with this plan.

- Once we receive the agreement back form you, we instruct the supplier of the new plan going forward. 

- The supplier implement this plan on their system to continue after the current arrangement ends.

- We confirm the new plan has been implemented on the start date.

If you are changing the supplier: 

- Choose the length of plan you require and the supplier you wish to opt for.

- We will send you the formal supplier documentation to proceed with this plan.

- Once we receive the agreement back form you, we instruct the supplier of the new plan going forward. 

- The new supplier inputs this plan on their system and registers to gain your supply for the day after your current arrangement ends.

- Termination is issued (if required) and confirmed as accepted.

- We confirm the supply has been gained and the new plan has been implemented on the start date. 

- If any objections to the transfer arise, we will keep you updated as well as remedy them (if possible).

In both instances, our team will manage the process from start to finish and keep you updated along the journey!

No supplier is perfect and mistakes can happen. Billing queries, VAT queries, metering queries, meter readings etc. are all potential obstacles but this is where our relationships built with suppliers over the last 15+ years help and we can take this burden away.

Alert your dedicated account manager to any issues or email/WhatsApp a photo of your meter readings and they will handle the rest as well as providing a handy reminder when your renewal window next opens. 

We are your one point of contact for all of your utility accounts.